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​Hello Nicole,

Letting you know that I have received my umbrella this morning which is lovely and looks larger and stronger than my old one which broke in the bad weather last week and delivery was very fast as well. Thanks once again.

Grace from ​Miranda, NSW.




Wanted to let you know how much I appreciated your incredible performance in delivering the umbrella I ordered just 36 hours after I placed the order on Sunday evening.  It was a present for my daughter and because of your impressive service, friendly follow-through phone call and speedy delivery I was able to give it to her on the day of her birthday.


Thanks again

Keith Bainbridge, Sydney



Hi Amanda,

I received the replacement umbrella today and all is fine.  I would just like to say a HUGE thank you to you and Simon for such great Customer Service, you both dealt with my complaint so quickly I was thrilled with the outcome, and less than a week after my complaint I have received a replacement umbrella.  You are both a credit to the Company and I hope they realise this.  I wish many other Customer Relations departments had more people like you and Simon to deal with their customers.

Have a great weekend,


Elizabeth.Watkin, Melbourne



"I am always happy to acknowledge above and beyond customer service."
Hollie Morris, Brisbane



Sorry for the delay in getting back to you but the umbrellas arrived as promised. One day later than you hoped but still gave us enough time to prepare them for our dance number. Our choreographer said they were perfect – colour, weight and size for her dancers. I have attached two photos to show you. They are grainy as I took them backstage from the tv screen. Even so you can get an idea of how we used them. The production was a sell-out success. Thank you so much for all your help.

Have a great day!

Diane Dunn, Bacchus Marsh Grammar



Dear Team PLSR,

I just wanted to let you know I was so excited to receive my colour change poppy umbrella today at work. Even though the girls I care for thought it was a "giant toblerone" they too were excited to see the red poppies. Thankfully it was raining outside so I could show them.
An appreciative customer, who may have encouraged a colleague to purchase the same umbrella from you!
Keep Smiling :)



Thankyou so much for sending my umbrellas ASAP I received them on Thursday - one very happy happy chick. Thanks a million.

Kelly Tyack



Thank you so much for your prompt delivery, the Umbrellas are absolutely beautiful, my 3 Grandchildren chose them online and I am sure they will be as delighted as I am with their Easter present this year
Thanks again
Kind regards
Pam Tate, NSW





Thanks so much for the Umbrellas that you sent to me – they are excellent and you were so quick!!!


I am so very happy!


Thanks again,







Dear Amanda,

Great news that my wife has received the present from me. It is touching for us being far apart like this.
My compliments for your really amazing services. Thank you so much. All the bests with your business and your life.
Yours truly,



Dear Madam/Sir

Less than a few hours passed between my ordering and your shipping, and the item was at my house within a day of me considering the purchase.
This would have had to be one of the most impressive service deliveries ever!

Thank you - I shall recommend your company.

Kind regards



Thanks Amanda


Just received the umbrellas. They are perfect Smile



Jessica Ross

Taylex Industries Pty Ltd



Thanks for letting me know Amanda – really appreciate good customer service.





Thanks again for the super quick delivery!! Just received the umbrella and it's amazing and will do its job to protect me at the formal if it rains!! :)

Brooke Sharp



Hi Simon,

I got it!! Yay! Very excited. The little girl loved the umbrella. Thanks for looking into it :) Will recommend the website to anyone looking for a quality umbrella :)




Hello Amanda

Thank you for the safe delivery, and efficient and professional manner in which you have looked after my order.

I am delighted with the umbrellas, as I have been looking for this type for some time and saw the "zoo" type umbrellas at Werribee Zoo and wrote down your website address!

My grandchildren will be very happy,

Kind regards




Thank you I received the umbrella today, gr8 service.. :-)

Amanda Hayne



Hi Amanda

I just wanted to say thanks for the prompt delivery of my new umbrella which arrived yesterday - it is even more beautiful than the photo :)
Kind Regards
Anita Hustas



Thank you very much for our order which arrived this morning. It's my daughter's first umbrella which she chose from your website and has been so excited over ever since she got it. Unfortunately of all days it's not raining today but that hasn't stopped her playing under it in the house all day.

Kind regards





Dear Manager
I just spoke with a young man about returning my umbrella (under warranty) which has stopped going up. I was so pleased with the pleasant service and the fact that I didn't have to return the umbrella or send a photo, but he took me at my word and will send a replacement  to me. This was a gift and my daughter is pleased also!
Thank you, I'll definitely recommend your business.
Jenny Lane, BULLI NSW



Just letting you know the umbrellas arrived safely. Thanks so much for your excellent cutover service. The umbrellas are beautiful too. One is a present for my mum for her 90th and I think she is going to love it.




Thank you, Nicole. The umbrella arrived on Monday 24 Nov. It’s good to have the protection from a Clifton umbrella again.

Elizabeth Kwan



Hi Nicole, umbrella arrived and was received by my daughter for her birthday and she loved it, so thank you. She will look very stylish now when it rains.

Regards, Noelene



Hi Amanda,
What lovely personal service.
I got recommended to your site and the umbrella's are just what I was after. So hard to find decent ones in store. Even my kid's are excited.
Will recommend to all my Mummy friends at school. (Raining like crazy up here on the Gold Coast)
Have a lovely weekend




Umbrellas have arrived already! Less than 48 hours after ordering them!

The quality looks excellent too. Looking forward to a rainy day :)

I am more than impressed, thank you!

Kind regards,

David Crick



Hi Amanda,
Just wanted to let you know your beautiful umbrellas arrived the other day... My girls just love them. They have had lots of comments about them at school, so I've told many people where I got them from and how fantastic your service is.
Kind regards,
Shannon Baker




I'd just like to say THANK YOU for such an excellent and straightforward transaction.
I ordered my umbrella on Monday and here it is all packaged, delivered and just exactly what I ordered.
Your description was spot on enabling me to visualise/measure what I was purchasing.
I don't expect to be dealing with you again anytime soon given the quality of the product, however I will be telling all of my friends just where to shop for an umbrella.

cheers and thanks, I just felt you aren't told positive things anywhere near enough so I thought I'd take the time...

Gavin Blake



Dear Amanda, I received my replacement umbrella yesterday. Thank-you for organising this so quickly. It is a great service and means I would not hesitate to recommend such a brilliant company and service to my friends. All the best,  Cecily



Received with thanks

Great customer service

Kind Regards